Legal

Privacy Policy

Last updated: August 22, 2026

This privacy policy explains what personal data Heat-tecNE collects when you visit this website or get in touch with us, how we use it, and what rights you have over it.

1. Who We Are

Heat-tecNE is a Gas Safe registered gas and heating engineer based in Newcastle upon Tyne, registered under Gas Safe number 530241. For the purposes of data protection law, Heat-tecNE is the data controller responsible for your personal data.

Registered company name and number: [TO BE CONFIRMED]
Business address: Newcastle upon Tyne, NE4 8SJ
ICO registration number, if applicable: [TO BE CONFIRMED]

2. What Data We Collect

When you use the contact form, call, or email us, we may collect:

• Your name
• Your phone number and email address
• Your postcode or address, where relevant to the job
• Details of the job or enquiry you send us

We do not knowingly collect any special category data (such as health information) through this website.

3. How We Collect Your Data

We collect personal data directly from you, when you fill in the contact form on this website, call us, email us, or otherwise get in touch.

4. How We Use Your Data

We use the personal data you provide to:

• Respond to your enquiry and provide a quote
• Arrange and carry out the work you've asked us to do
• Keep records relating to any job we carry out, including for Gas Safe compliance
• Contact you about a job that's in progress or already been completed

We use your data on the basis that it's necessary to respond to your enquiry and, where a job goes ahead, to perform a contract with you. Where we're not yet under contract, we rely on our legitimate interest in responding to enquiries sent to us.

5. Sharing Your Data

We don't sell or rent your personal data. We may share it with tradespeople, suppliers or subcontractors where this is necessary to carry out a job, and with regulatory bodies such as Gas Safe Register where we're required to keep or provide records.

6. How Long We Keep Your Data

We keep personal data for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting or safety record-keeping requirements that apply to gas work. [Specific retention periods to be confirmed.]

7. Cookies and Tracking

This website uses only the cookies strictly necessary for it to function (for example, remembering that you submitted a form). If that changes in future, this policy will be updated and, where required, a cookie consent option will be added.

8. Your Rights

Under UK data protection law, you have the right to:

• Ask what personal data we hold about you, and get a copy of it
• Ask us to correct inaccurate data
• Ask us to delete your data, in certain circumstances
• Ask us to restrict or object to how we use your data
• Ask for your data to be provided in a portable format

To exercise any of these rights, contact us using the details below. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you're unhappy with how your data has been handled.

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page, with an updated revision date.

10. Contact Us

If you have any questions about this policy or how your data is handled, get in touch:

Phone: 07546 842598
Email: heat_tecne@aol.com